Privacy Policy
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Introduction
Effective Date: January 10, 2026
Valley Village Home Care Inc. (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, request services, or interact with our team. We are dedicated to complying with federal and California privacy laws, including HIPAA, CCPA, and CPRA.
1. Information We Collect
We may collect the following types of personal information:
a. Information You Provide Directly:
Name, email address, phone number, and address
Health and medical information needed for care coordination
Forms, documents, or applications submitted through our website
b. Information Collected Automatically:
IP address, browser type, and operating system
Pages visited and interactions with our website
Cookies and similar tracking technologies
2. How We Use Your Information
We use your information for purposes including:
Providing home healthcare services and care coordination
Responding to inquiries and requests for care
Assisting with insurance, waiver, or healthcare documentation
Maintaining compliance with applicable laws and regulations
Improving our website, services, and patient experience
We do not sell, trade, or rent your personal information to third parties.
3. Sharing Your Information
We may share your personal information in the following circumstances:
With Healthcare Providers: To coordinate and deliver medical services
With Insurance Providers and Agencies: For billing, authorization, and eligibility verification
With Legal or Regulatory Authorities: When required by law, court order, or government request
With Service Providers: Vendors assisting with website hosting, IT services, or secure data management
All third parties are required to maintain confidentiality and use your information only for its intended purpose.
4. Your Privacy Rights
California Residents
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to:
Access the personal information we collect
Request correction of inaccurate personal information
Request deletion of personal information
Opt out of the sale of personal information (we do not sell personal information)
To exercise these rights, please contact us at:
Email: vvhc-info@vvhcare.com
Phone: 818-579-4763
5. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or loss. Access to sensitive data is limited to authorized personnel only.
While we take reasonable measures to protect your information, no system can guarantee 100% security. In the event of a data breach, we will comply with all applicable notification laws.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Enhance your browsing experience
Analyze website traffic and usage trends
Improve accessibility and site performance
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
7. Children’s Privacy
Valley Village Home Care Inc. does not knowingly collect personal information from children under the age of 13. Pediatric care information is collected only with parental or legal guardian consent, in accordance with HIPAA and applicable state regulations.
8. Accessibility Commitment
We are committed to making our website accessible to all users, including individuals with disabilities. This Privacy Policy is structured to comply with ADA (Americans with Disabilities Act) guidelines and is compatible with assistive technologies such as screen readers.
If you experience difficulty accessing or understanding this Privacy Policy, please contact us at:
Email: vvhc-info@vvhcare.com
Phone: 818-579-4763
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. The “Effective Date” at the top of this page indicates when the policy was last revised.
We encourage you to review this page regularly to stay informed about how we protect your information.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy, your personal information, or your privacy rights, please contact:
Valley Village Home Care Inc.
Phone: 818-579-4763
Email: vvhc-info@vvhcare.com